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Holiday Club
Terms & Conditions
When booking with Artblast Holiday Clubs, these Terms and Conditions define the agreement between us and let you know what to expect from Artblast and what we expect from you.
If you have any questions about our Terms and Conditions or Policies & Procedures, please email paint@artblast.co.uk.
Age of Children
We only accept children who have at least started Reception Year. Children younger than this will not be accepted on the relevant courses. We accept children up to the age of 14 years old. Children older than 14 will not be accepted on the course. This is solely at our discretion and may change without further notice.
Bookings
All bookings must be made online. A booking is confirmed when we receive the appropriate payment, and receipt of this constitutes acceptance of these terms and conditions. If booking by telephone, you will still be required to complete a booking form before arriving to clubs.
Payments
Artblast Holiday Clubs accepts payment by credit and debit card. We do not accept payment by cheque. All bookings must be paid in full before club start date, or your children may not be able to attend.
Changing your booking
If you give us 48 hours or more notice, you can change the day/s you wish to attend, subject to availability, without charge. If you give us less than 48 hours’ notice, we will endeavour to change your dates; however, this may not be possible, and no refund will be processed.
Cancellations
If you give us at least 48 hours’ notice before the club date(s) you would like to cancel, all due refunds will be kept in credit for future courses, unless a refund is requested, in which case we will refund all monies paid. Refunded credit card payments will be subject to a 5% fee due to processing costs.
If you give us less than 48 hours’ notice before the date(s) you would like to cancel, no refund will be payable.
Your child’s information
It is the responsibility of the person making the booking to ensure that all details provided in the booking form are accurate, in particular full information about each child, including medical and other special educational needs, and emergency contact information. If we do not have all this information before club starts, your children will not be allowed into the club.
International Bookings
Children booked from overseas are required to have a good level of spoken English so that they can follow the instructions from facilitators and communicate with other children.
We require a local telephone contact number and address once you are in the UK, in case of an emergency.
Children’s needs
Artblast Holiday Clubs recognises that the needs of individual children vary, and will endeavour to accommodate children with specific needs and/or medical conditions within the club environment. It is our policy not to exclude any child due to specific needs and/or medical conditions, wherever possible.
It is the responsibility of the parent/carer to inform us of any medical conditions and special educational needs or disabilities, whether booking online or over the phone, so we can discuss how best to accommodate the child, and consider whether any reasonable adjustments can be made to ensure they can fully participate and enjoy the activities on the club within the staffing ratios provided for their age group. The needs of each child vary, so decisions are made on a case-by-case basis and depend upon the level of support each child may require. We are not able to provide additional staff to support a child above our standard ratios of 1:10 for under 8-year-olds, 1:15 for 8-year-olds and over, irrespective of any specific needs or medical conditions. Where we feel that a child is not coping within these ratios, we reserve the right to ask the parent/carer to come and collect their child. No refund will be available.
Artblast Holiday Clubs does not provide one-to-one support. We are happy to accommodate a child with specific needs on a paid trial basis and reserve the right to review further bookings.
All children attending holiday clubs, irrespective of age, are expected to be capable enough to use the toilet independently. Artblast staff are not expected to wipe, change nappies or assist the children. We are aware that accidents can occasionally happen, and we will help the children when required to do so. If this is a regular occurrence, parents will be contacted about a plan of action going forward.
Illness, First Aid and Emergency Medical Treatment
Artblast Holiday Clubs requires that all children who are ill or infectious be kept home for the full duration of their ailment, and 48 hours after the last symptom occurs. Artblast Holiday Clubs will only administer medication if a doctor or other health professional has prescribed it. A parent/carer is required to complete a Permission to Administer Medicine form before this taking place - kindly request this.
In the event of an accident, first aid will be administered to children in our care, and the emergency services will be called, if deemed necessary.
Essential prescribed medication, including EpiPens, must be handed in to the Club Manager or person of responsibility for safe-keeping.
Child Exclusion
Artblast Holiday Clubs has a responsibility for ensuring the well-being and safety of all children in our care. The company follows a zero-tolerance policy on discrimination, bullying, and persistent poor behaviour of any kind, irrespective of any special needs. On some occasions, and in more serious cases, we reserve the right to ask parents to remove children from club either for the remainder of the day (partial exclusion), or for the rest of the programme/season (full exclusion).
No refund will be made for any remaining days booked, and any costs associated with the exclusion will be the parents’ responsibility. We reserve the right to exclude a child at any time prior to or during a session due to illness. The parent/carer will be expected to come and collect their child.
Late Pick-up
All children MUST be collected by 5.30 pm. If for any reason you are unable to collect by 5.30 pm, we ask that you call or email the Club Manager/responsible person on the day. Staff will wait with your child until they are collected. You may be charged a late pick-up fee of £20 for every 15 minutes after 5.30 pm to cover the additional staffing cost. If we have no contact from a parent/guardian by 6.00 pm, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who habitually pick up late. Timings are subject to change. Parents will be informed of timings upon making their booking and will receive email confirmation.
Notice of Absence
If a child is not attending a scheduled day at club, parents/carers must telephone or email before 09.00 am to allow us to update records.
Programme and activities
From time to time, we may need to change venues, dates, activities and courses for reasons within or outside our control.
Activity programmes are subject to change in the event of unsuitable weather or other circumstances beyond our control. Timetables displayed on club are a guide and are subject to change. Specific extra activities, such as swimming (where available), are scheduled in as much as possible; however, if you are booking individual days, we cannot guarantee these activities will fall on those particular days.
In exceptional circumstances, we may have to cancel particular dates at a venue, and in this event, we will try to give those booked onto the programme at least 7 days’ notice and will offer a suitable alternative if one is available, or refund all monies paid for the dates cancelled, if preferred.
Personal Property
All your child’s personal property is your responsibility, and Artblast Holiday Clubs is not liable for any lost or damaged property on club. If you believe that your child has left an item at the club, please telephone or email us, and we will do our best to assist you. Lost property will remain on club until the last day of the programme/season and should be collected before the last day. If this isn’t possible, we will keep items for a week after the clubs at School, after which items will be disposed of or donated to charity.
Mobile Phones and Electronic Devices
All mobile phones and electrical devices are prohibited on club. If found, children will be asked to place the device in the Club Manager/person responsible’s care, and will be secured at all times. The device will be returned to the authorised parent/carer at the end of the session.
Insurance
All children in our care are covered by our Public Liability Insurance.
Photography / Filming / Media
Please be aware that Artblast Holiday Clubs occasionally take photographs/video footage of children on club for promotional reasons. Photos and filming can be posted on social media, so you are aware of what your children are up to throughout the day. This will only be done with your permission. We shall seek permission by gaining consent when you complete your booking online. You do not need to allow permission.
Complaints
If you have concerns or suggestions, please email us (paint@artblast.co.uk).
Safeguarding
Artblast Holiday Clubs has legal obligations concerning safeguarding, and any suggestion of child abuse or neglect will be investigated and reported to the relevant authorities and/or agencies.
Data Protection
Artblast Holiday Clubs is registered as a Data Controller under the Data Protection Act 1998 (GDPR from 25th May 2018). To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and keep it secure, complying with all relevant UK legislation. We will use your email address and telephone number to contact you with information that relates to any bookings that you make and any information that we might need that relates to the welfare of your child.
We would also like to use some of your details to tell you about our upcoming clubs. To stop receiving the emails, please email paint@artblast.co.uk and request to be removed or you can unsubscribe once an email has been received.